DronfieldCBT4U Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING www.dronfieldcbt4u.com OR ANY SERVICES PROVIDED BY DronfieldCBT4U
www.dronfieldcbt4u.com are sites operated by DronfieldCBT4U. The registered office for DronfieldCBT4U is Studio 4, Riverside Studios, Mill Lane, Dronfield. S18 2XL, although we do not trade exclusively from this address.
About Our Therapists
All of our therapists are regulated by their respective professional regulatory bodies. You will be issued with a therapeutic contract between you and your therapist prior to receiving any paid service from DronfieldCBT4U.
Therapeutic Approaches used:
- CBT (Cognitive Behavioural Therapy)
- Eye Movement Desensitisation and Reprocessing Face to face appointments only)
Main Client Groups:
- Short-Term, Face to face
- Long-Term Face to face
All of our Therapists have a Post Graduate Diploma in Cognitive Behavioural Therapy.We employ individual Therapists who also have at least one of the additional qualifications:
- BHSc (Hons) Occupational Therapy
- Post Graduate Diploma in Drug and Alcohol Dependency
- Post Graduate Certificate in Leadership and Management
- Eye Movement Desensitisation and Reprocessing Practitioner
All our Psychotherapists are all regulated by one or more of the following regulators:
- The British Association for Behavioural and Cognitive Psychotherapies
- The Health and Care Professions Council
Compliments, Comments or Complaints
Any compliment, comment or complaint should be raised with the therapist in the first instance or by contacting firstname.lastname@example.org If necessary, serious concerns relating to the professional conduct of an individual Therapist can be escalated to the Therapist’s respective member organisation. You can find the details of the organisation in your therapy contract.
Changes to our websites
We may update or change the content at any time. Any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
Although we endeavour to ensure that our sites, or any content on them, will be free from errors or omissions, we are unable guarantee this.
Accessing our sites
Access to our sites is made available free of charge. Services provided by DronfieldCBT4U such as assessment and treatment are charged for.
We do not guarantee that our site, or any content on them, will always be available or be uninterrupted. Access to our sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our sites without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period except in relation to pre-arranged and purchased therapy services. In these circumstances we will attempt to arrange an alternative appointment. In the event that a mutually agreeable consultation cannot be arranged our liability will be limited to the sums paid in advance in respect of the therapy appointment.
You are responsible for making all arrangements necessary for you to have access to our site.
The free content on our sites is intended for general information only. It is not intended as a tool for diagnosis. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the free content on our sites.
Although we make reasonable efforts to update the information on our sites, we make no guarantees, whether express or implied, that the content on our sites are accurate, complete or up-to-date.
Links to External Websites
We assume no responsibility for the content of websites links www.dronfieldcbt4u.com. Such links should not be interpreted as endorsement by DronfieldCBT4U and we will not be liable for any loss or damage that may arise from your use of them.
Linking to our site
You may only link to www.dronfieldcbt4u.com in a fair and legal way that does not damage our reputation or take advantage of it.
You must not suggest that any form of association, approval or endorsement from DronfieldCBT4U exists without our prior consent.
Links to www.dronfieldcbt4u.com must navigate users directly to the home page.
We reserve the right to withdraw linking permission without notice.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for your information technology, computer programmes and platform in order to access our site and should use your own virus protection software.
You must not intentionally misuse our site by introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our site is stored or any server, computer or database connected to our site. You must not commit a criminal offence under the Computer Misuse Act 1990 in relation to the use of www.dronfieldcbt4u.com . We will report any such breaches of this act to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Prohibited use of www.dronfieldcbt4u.com
You may only use this site only for lawful purposes. You may not reproduce, duplicate, copy or re-sell any part of www.dronfieldcbt4u.com
We are committed to protecting the personal information that you provide to us and recognise the importance of being clear about how we intend to use it.
General Data Protection Regulations (2018)
Some of the information you provide to us is considered sensitive personal data as defined under the General Data Protection Regulations. We have a duty to handle your personal information that is compliant with the General Data Protection Regulations.
We would like to contact our customers for marketing purposes, and promote new services to you. We will obtain consent from you before marketing to you.
Payments, refunds and cancellations.
- All payments must be made prior to receipt of the service provided by DronfieldCBT4U
- Please refer to the rates section of the website for information about cancellation fees.
What you can expect from us
- When we take your card details we will keep these safe, in compliance with the General Data Protection Regluations (2018).
- We will provide a receipt, if requested, with your unique reference on.
- If you cancel your treatment before it commences, we will destroy any saved card or other payment details.
We will refund any payment taken in respect of the excess within 5 working days and we will re-credit the same card that we took the original payment from. We will provide a proof document with your unique reference on via email to you at the email address you have registered with us.